ENERGA streamlines sales processes in Customer Service Offices

"The implementation of Salesbook improved the functioning of our Customer Service Offices. We can easily and effectively adjust ​ a personalized offer to the needs of the most demanding customers"

- Łukasz Gintrowski, ENERGA

19 Jul 2021
Client Country Company size Products
Grupa EnergaPoland9200 employeesSalesbook Energy

ENERGA streamlines sales processes in Customer Service Offices

Challenge

The company was looking for a solution that would improve sales processes in Customer Service Offices ​- physical points across the country that provide information, service and commercial services. The management board wanted to improve the course ​of the conversation with the client through more effective presentation of the offer, its simplification and better adjustment to the needs of contractors.​

Implementation

After analyzing the market and tools available on it, ENERGA decided to implement Salesbook solution. Salesbook offers a direct sales support system, which uses tablets containing all necessary sales and marketing tools for presentation and offer configuration.​

Benefits

Energa provided Customer Service Offices with tablets with Salesbook application installed, adapted to the needs of the tariff plan selection process. After analyzing the consumer's needs and behavior, the system supports the seller in choosing the optimal offer, which makes the whole process significantly shorter and improves the customer's experience with the sales service. What's more, thanks to Salesbook, ENERGA also increased the reach of customers with ​a package of additional services, e.g., access to specialists or insurance.​






Test Salesbook for free
  • Number of salespeople
  • I'm not a robot
    Sign up for the demo
    Sending
If you agree to th processing of your personal data you provide in your browsing history websites and we applications, for marketing purposes (including automated analysis of your activity on websites and applications in order to determine your potential interests to adapt the advertising and offers), including the placement of markers websites (cookies, etc.) on your devices and reading such tags, close the window below.
Learn more »