Sales
5 Jun 2020
Despite the changes that have taken place in recent years in the area of sales – I mean mainly the development of e-commerce – there are many market sectors where meeting with the customer is still crucial. This direct contact allows for the exchange of detailed information, creates an opportunity to explain the intricacies of the product and allows a potential buyer to answer emerging questions.
But what to do when such a meeting is no longer possible, or its organization would require too much effort? In this text, I will tell you how Salesbook with the Zoom application help with this problem, because together they are ideal tools for closing sales in a remote model.
There are several reasons why you may need a remote customer service procedure. Let’s consider the following cases:
By learning how to handle your clients remotely, you may revolutionize your effectiveness as an advisor, and if you manage a team, you have a chance to build new competences in it. Let’s add that there is no better time to reorganize your thinking and acting than in times of crisis. This is a chance to adapt, not to wait for everything to return to normal so that you can act as you always have.
The question remains: how to do it? During a remote meeting, do you just have to show up on the screen and start telling your story using gestures? Not necessarily.
Today I would like to show you a duo of tools that can completely change the face of how you work with your customers and how you close your sales in a remote model. Let’s start with Salesbook.
Those who know our application may skip this paragraph – for those who meet our brand for the first time, I’ll explain briefly. The Salesbook is a sales platform that consists of two elements:
After launching the application on iPad, the customer advisor can go through the entire planned sales process using all the helpful modules:
On the side of the management panel we have a whole range of extensive functions:
Of course, this short overview does not exhaust the possibilities of the platform, but let’s just say it gives some idea of what our application is.
Zoom is a software you can install on your iPad next to your Salesbook app and use it to create an internet connection where you can talk to your customers by voice while giving them a live view of our app screen.
So, the customer can be anywhere in the world and – if they have access to the web and any screen device (computer, phone, tablet) – they can go through the whole sales process with you, almost as if you were meeting live.
Below is a simplified instruction for setting up a teleconference meeting using these two applications.
Yes, we’re working on in, so you can use one of teleconferencing platforms and integrate it with your Salesbook. You will then be able to run the whole process of running the video meeting and managing it later from a single application.
I hope that after reading this text the topic of remote customer service using Salesbook and Zoom is interesting for you. First, I would like you to feel, that thanks to these tools, a remote meeting can be interesting for the customer, and for you it becomes an opportunity to maintain sales results. The Salesbook will take care of the customer’s experience and Zoom will allow you to get in touch with them at all.
PS. If you need more information and are already a customer, contact your guardian. If you would like to start using Salesbook, fill out this form: www.salesbook-app.com/en/demo/.
Any questions? Feel free to contact us.
+44 203 807 0179
Our Customer Success Team is available from Mon. to Fri. 9am - 5pm CET.
We support inquiries, processes of configuration and use of Salesbook app, as well as billing and technical issues.